Clean great assortment of food, toys etc. Grooming service is good. Banfield Veterinary services and staff are tops
I am furious with the grooming department at the commack/smithtown, NY location. Today is not the first time that they have cancelled on me in the last minute because of groomers calling out. I purposely waited to have my dog groomed until today as I am having surgery tomorrow and now they cancelled. Again. The last time I used them it was right before something else we planned as well and needed it done and I was left to scramble to find someone else. What's worse is that today is a Sunday, everyone else is booked or not open. This company is not some little one man show with no recourse if that one guy has an issue. They need to have a better plan in place if yet another unreliable worker calls out other than cancelling. Have a back up person or it just has to screw over the other workers so those people who so easily call out might not be so flippant about not coming to work since they'll actually have to deal with a fall out. Since it is a big company I'm pretty sure they're not going to care about this 1 unhappy customer, but as this is not the first time I've been cancelled on in the last minute by their company I will not be using their services again. What's the point in even trying to book again, no matter how happy I may have been with the grooming- it will only be cancelled and I'll be left racing around again trying to find someone else.
Fun place to explore - there is an animal hotel and good selection of pet items / food
Had an appointment to have my 5 yr old Havanese groomed today. I have been taking her to PetSmart in Commack ever since I got her. Jaime does a great job! They treat the dogs very well for their spa day. She always comes home happy and she smells great too!!
my dogs love this place, the groomers and banfield vet
Petsmart is a US Store based in Commack, Virginia. Petsmart is located at 2160 Jericho Turnpike, Commack, NY 11725, USA.
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