5
2160 Jericho Turnpike, Commack, NY 11725, USA
Commack, Virginia 11725
+1 631-543-1025

Clean great assortment of food, toys etc. Grooming service is good. Banfield Veterinary services and staff are tops

I am furious with the grooming department at the commack/smithtown, NY location. Today is not the first time that they have cancelled on me in the last minute because of groomers calling out. I purposely waited to have my dog groomed until today as I am having surgery tomorrow and now they cancelled. Again. The last time I used them it was right before something else we planned as well and needed it done and I was left to scramble to find someone else. What's worse is that today is a Sunday, everyone else is booked or not open. This company is not some little one man show with no recourse if that one guy has an issue. They need to have a better plan in place if yet another unreliable worker calls out other than cancelling. Have a back up person or it just has to screw over the other workers so those people who so easily call out might not be so flippant about not coming to work since they'll actually have to deal with a fall out. Since it is a big company I'm pretty sure they're not going to care about this 1 unhappy customer, but as this is not the first time I've been cancelled on in the last minute by their company I will not be using their services again. What's the point in even trying to book again, no matter how happy I may have been with the grooming- it will only be cancelled and I'll be left racing around again trying to find someone else.

Fun place to explore - there is an animal hotel and good selection of pet items / food

Had an appointment to have my 5 yr old Havanese groomed today. I have been taking her to PetSmart in Commack ever since I got her. Jaime does a great job! They treat the dogs very well for their spa day. She always comes home happy and she smells great too!!

my dogs love this place, the groomers and banfield vet

Show Map

Petsmart — Store in Commack

We are glad to greet you!

Petsmart

Store at 2160 Jericho Turnpike, Commack, NY 11725, USA. Here you will find detailed information about Petsmart: address, phone, fax, opening hours, customer reviews, photos, directions and more.

Opening hours

  • Monday
    9:00 AM – 9:00 PM
  • Tuesday
    9:00 AM – 9:00 PM
  • Wednesday
    9:00 AM – 9:00 PM
  • Thursday
    9:00 AM – 9:00 PM
  • Friday
    9:00 AM – 9:00 PM
  • Saturday
    9:00 AM – 9:00 PM
  • Sunday
    10:00 AM – 6:00 PM

Rating

4
/
5
Based on 5 reviews

Contacts

Categories:
State:
Virginia
Address:
2160 Jericho Turnpike, Commack, NY 11725, USA.
City:
Commack
Postcode:
11725

About Petsmart

Petsmart is a US Store based in Commack, Virginia. Petsmart is located at 2160 Jericho Turnpike, Commack, NY 11725, USA.


Please contact with Petsmart using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Petsmart opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.

Are you the owner?
You can make a change to the page:
Edit this page

ALL reviews about Petsmart

  • Isabella
    Added 2016.07.30
    Clean great assortment of food, toys etc. Grooming service is good. Banfield Veterinary services and staff are tops
  • Aiden
    Added 2016.04.29
    I am furious with the grooming department at the commack/smithtown, NY location. Today is not the first time that they have cancelled on me in the last minute because of groomers calling out. I purposely waited to have my dog groomed until today as I am having surgery tomorrow and now they cancelled. Again. The last time I used them it was right before something else we planned as well and needed it done and I was left to scramble to find someone else. What's worse is that today is a Sunday, everyone else is booked or not open. This company is not some little one man show with no recourse if that one guy has an issue. They need to have a better plan in place if yet another unreliable worker calls out other than cancelling. Have a back up person or it just has to screw over the other workers so those people who so easily call out might not be so flippant about not coming to work since they'll actually have to deal with a fall out. Since it is a big company I'm pretty sure they're not going to care about this 1 unhappy customer, but as this is not the first time I've been cancelled on in the last minute by their company I will not be using their services again. What's the point in even trying to book again, no matter how happy I may have been with the grooming- it will only be cancelled and I'll be left racing around again trying to find someone else.
  • Evan
    Added 2015.09.15
    Fun place to explore - there is an animal hotel and good selection of pet items / food
  • Allison
    Added 2014.11.07
    Had an appointment to have my 5 yr old Havanese groomed today. I have been taking her to PetSmart in Commack ever since I got her. Jaime does a great job! They treat the dogs very well for their spa day. She always comes home happy and she smells great too!!
  • Ryan
    Added 2014.03.19
    my dogs love this place, the groomers and banfield vet
Leave your own review about Petsmart:
Add a review